Re-positioning
A new cruise concept
Hurtigruten
Maximising brand . Promoting quality. Managing effectively. Generating income.
Maximising brand . Promoting quality. Managing effectively. Generating income.

The challenge:
- To reposition the concept and image of Hurtigruten’s Coastal Express (Norway) and their Exploring Cruises (Antarctica and Greenland) in the Spanish market & increase awareness after four years since they arrived to the market.
- To launch a new concept of cruises (cruises that are not cruises: no disco, no bingo… nature oriented voyages).
- To generate coverage in travel and lifestyle media.
- To boost sales (pull – push strategy).

Strategic Approach:
- To launch the concept in the Spanish market – press events in Madrid and Barcelona.
- Monthly press releases.
- Regular contact to main travel journalists.
- Individual & group press trips to Norway, Antarctica and Greenland.
- Regular co-participated promos in key media & travel awards.
- Advertising campaigns in key travel and lifestyle media (off-line & on-line).
- On line promos in main large corporations intranets.
- Sales force support.
Results:
- Coverage in over 1000 media including Hurtigruten’s website or sales telephone (Conde Nast Traveler, Fuera de Serie, El País, El Mundo, La Vanguardia, El Periódico de Catalunya, TVE, Tele 5 TV, Europa Press, EFE, COPE, Onda Cero, Radio Nacional de España, etc).
- Advertising: More than 30.000.000 impacts – space purchase with discounts of over 100%.
- Condé Nast Traveller Awards Finalist in 2010, 2012 and 2013.
- Press clipping advertising value of over 80.000.000€ 2007-2012.
- Database of more than 20.000 participants for sales purposes.
- After the re-launch, the sales of Hurtigruten increase by 35% in comparison to the previous year.
- In 2010, 2011 and 2012, Hurtigruten has increased sales and has become the signature brand for the polar exploring cruises segment in the market.


